I accept credit and debit cards, Etsy gift cards and other international payment methods.

SHIPPING TIME
I will ship in 1-3 working days right after the payment has been confirmed.
(Unless you read an announcement on my shop-page with updates)

DELIVERY TIME & OPTIONS
Before check out you can choose your preferred delivery method.
BASIC DELIVERY - Please note that are not tracked services (1st Class, 2nd Class, International Standard).
TRACKED - For some expensive pieces at the check out you can chose tracked services (if there is not, contact me and I will calculate it for you!)
CUSTOMISED DELIVERY METHOD - Contact me before purchasing the item if you need a special or quicker delivery I'll do my best to let you know the options.

UK
-Royal Mail - 1°Class (aim to deliver in 1-2 working days; not tracked)
-Royal Mail - 2°Class (aim to deliver in 2-3 working days; not tracked)
-Tracked option or faster solution - contact me and I'll calculate it for you
EUROPE
-Royal Mail - International Standard (aim to deliver in 3-5 working days; not tracked)
- Royal Mail - International Tracked (aim to deliver in 3-5 working days; tracked)
USA
-Royal Mail - International Standard (aim to deliver in about 7 working days; not tracked)
- Royal Mail - International Tracked (aim to deliver in about 7 working days; tracked)
ANYWHERE ELSE
-Royal Mail - International Standard (aim to deliver in about 7 working days; not tracked)
- Royal Mail - International Tracked (aim to deliver in about 7 working days; tracked)
**AUSTRALIA (please be aware that it always take longer then 10 working days)

DELAYS
Please remember that delays in postage are not unusual (most of the time parcels arrive with delays) sadly. I am not responsible for that, but I am truly sorry if this happens to your delivery.
For our piece of mind I advise to choose tracking delivery options, otherwise if the parcel is late I have no way to let you know where is it.

ORDERING MORE THAN 1 PIECE?
In case you order more than one piece, probably the delivery cost won't be reduced because we have to pay for the total weight. But if the total delivery cost turns out to be less, I will let you know and send you a refund.

GIFT!
Just let me know if it is going to be a gift, and I'll wrap it nicely and make handmade packaging for you!
You can also let me know if you'd like for me to write a message or a note.

DELIVERY ADDRESS
Orders are sent to the address provided on Etsy's receipt, please make sure it is correct, thanks! Send me a message if you'd like for me to post to a different address.

I really hope that what I made with ceramic will give you a little bit more of happiness and warmth, the same one that I feel when I am making the different pieces. Each one has a story that is going to live new adventures and stories with you.

All I can say now is THANK YOU truly and sincerely, for your support - and I hope you'll like your new viCeramics!

How and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my small business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Virginia Balistreri, am the data controller of your personal information. If you have any questions or concerns, you may contact me at virgibalistreri [!at] hotmail.it. Alternately, you may mail me at:

Virginia Balistreri, 101 Lewisham Way, Flat 1, SE146QD London, UK